The Payment Process

This page contains information about the methods available for paying for your board.

To return to our main FAQ menu, please click here.

 

Q1:  When do I have to pay for my board?

We are happy to work on the design for you, create free mockups and other such work before you commit to the purchase.

We do not, however, place your board on our production list until it is paid for in full. 

If you are pressed for time, we would recommend paying for your board as soon as possible to reserve your place on the production list.

 

Q2:  What is the best way to pay?

We recommend using a credit or debit card, or Paypal.

The payment is immediate and places your board on our production list as soon as you approve the design.

Checks and Money Orders are fine, but boards are not added to production list until they have arrived and cleared.

 

Q3: How can I tell if my order went through correctly?

When your order is placed, you should receive two emails, one of which is your invoice with your order number.

You will also be taken to a "Thank You" page on the website which shows your order details.

If this doesn't happen, please Contact Us to confirm your order.

 

Q4:  If I send my card info, or call it in on the phone, can you run the order for me?

We cannot run orders with credit or debit cards by phone, mail or email. 

We maintain PCI compliance and we are not authorized to do so.  If we start doing this, we would become liable for ALL losses should your card ever become compromised!   We can't afford to take that risk and so we accept these payments through our website only. 

 

Q5:  Do you have a secure site for payment?

Our website is hosted on a third-party secure server using industry-standard encryption technology, similar to that used by financial institutions.

We receive summary information about credit and debit transactions - card type, name, exp. date and the last 4 digits of the card number but never the entire card number or security code.

 

Q6:  My order was declined, though I'm sure I put everything in correctly!

This happens occasionally and we can't always tell why. 

Please check you have the billing address correct as registered with your card issuer.  If that doesn't work, please consider using the Paypal option - you don't need an account with them, just the card.  They seem to use a different verification method and sometimes that does a better job.

When you receive a thank-you email with your 5-digit order number, then you have succeeded!

 

Q7:  Are you PCI compliant?

We keep our credit and debit payment system very simple.  We never see entire card numbers or security codes.  All that data is handled by an encrypted PCI compliant processor.

We maintain current PCI compliance for our industry type and systems.

 

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