Shipping and Delivery

This page contains information about shipping and delivery.

To return to our main FAQ menu, please click here.

 

Q1: When will my board ship?

 

Most boards are made to order and currently ship out around four weeks from design approval. 

We offer a rush option if you would like it sooner - click here for Rush service info

Once shipped, we have no control over how long the USPS service takes to deliver your board to you.

 

Q2: When will my board arrive?

When we ship your board​ you will receive an email with your tracking number.

Copy and paste your tracking number into Google or other search engine to find the tracking information if the link in the email doesn't work for you.

USPS Priority Mail offers a 2-4 day delivery across most of the US, but sometimes it can take a little longer.

We find that shipments to Canada and the UK usually take around 10-14 days.

 

Q3: What about your other products like pegs?

Pegs, bags and Good-to-Go Boards usually ship within a day or two.

Gift Certificates and templates are delivered by email upon ordering.

 

Q4: Where are your shipping charges?

Shipping in the US is always free except for cribbage coffee tables!

Orders shipping to the UK and Canada will have shipping charges added at Checkout.

We will ship to most countries around the world too, given suitable notice, once we have agreed on shipping costs. 

 

Q5: Should I give you my PO Box or street address?

We use the USPS website to create our packing labels and it will only allow us to ship to deliverable addresses.

If you have a PO Box for USPS mail, please enter that as your shipping address.

If the address you provide is not in the USPS database as deliverable, we will try to contact you for an alternative address, but this may delay your shipping.

Q6: What about extra duty, taxes and other charges added by Customs?

You are responsible for all additional charges added by the destination country or countries during transit.

Please check with your respective Customs service before ordering.

Customers from Canada can find more information by clicking here

We ship all goods as "merchandise" and will not describe the contents as a "gift" as this constitutes mail fraud.

 

Q7: Which shipping services do you use?

We exclusively use USPS except where a customer has arranged and pre-paid pickup by UPS or FedEx.

We use Priority Mail except for peg or printed template orders.

We do reserve the right to alter our shipping service at any time.

 

Q8: How do you pack your boards?

Usually, we wrap the boards in white paper and add bubble wrap.

Smaller boards are packed in USPS padded envelopes, some in USPS legal envelopes and the rest in boxes.

Most boxes are USPS provided Priority Mail boxes, and some we make ourselves from heavy duty corrugated cardboard.

 

Q9:  My board arrived broken! What should I do?

Please contact us within 14 days of delivery.  We will replace boards broken in transit.

 

Q10: What if my board was lost in transit or stolen from my doorstep?

You, the customer, are responsible for lost and stolen boards.  If you request, we can attempt to claim the loss from USPS and pass any funds recovered to you.  If you purchased by Credit Card or Paypal you may have coverage for the loss through them.

 

 

To return to our main FAQ menu, please click here.